Shipping policy
Shipping & Delivery
We take particular care when arranging delivery of antique stained and leaded glass. Each piece is individually assessed for packing and dispatch according to its size, weight, condition and destination.
Delivery Services
Where available, orders are sent using tracked and insured delivery services. The delivery method and charge applicable to an order are shown at checkout or agreed with you before dispatch.
Small and medium-sized pieces may be available for automatic checkout to selected destinations. Larger, heavier, unusually fragile or high-value pieces may require a bespoke delivery quotation before an order can be completed.
UK Delivery
UK delivery charges are calculated according to the item and delivery method shown at checkout. Where a bespoke delivery quote is required, we will confirm the cost and proposed service with you before dispatch.
Please ensure that the delivery address supplied with your order is complete and accurate.
International Delivery
We offer international delivery to a range of destinations. Availability and charges depend on the size and weight of the item, destination, carrier restrictions and the level of insurance required.
Some larger or multi-item orders may be dispatched in more than one parcel where this is the safest or most practical method of transport. Tracking information may therefore be provided separately for each parcel.
Customs, Duties & Import Taxes
International orders may be subject to import VAT, customs duties, clearance charges, brokerage fees or other local taxes imposed by the destination country.
Unless these charges are expressly shown as included at checkout or otherwise agreed in writing, they are the responsibility of the recipient.
Louise Rose Period Glass does not control charges imposed by overseas customs authorities or carriers and cannot predict the amount that may be payable.
Customers are responsible for checking any local import requirements that may apply before placing an order.
Packing & Fragile Glass
Antique stained glass is inherently fragile. We use packing methods appropriate to the particular piece and intended transport service, with the aim of protecting the glass, leadwork and surrounding structure during transit.
Where an item requires specialist packing, crating, additional materials or an alternative carrier, this may be reflected in the delivery quotation.
Dispatch & Delivery Times
Estimated dispatch and delivery times are provided where available and may vary according to the destination, carrier, customs clearance and the packing requirements of the individual item.
Delivery estimates are not guaranteed unless expressly stated. We will notify you if we become aware of a material delay. Unless a different delivery period has been agreed with you, orders will be delivered in accordance with applicable UK consumer law.
Delivery Address & Access
Please check your delivery details carefully before completing your order. If you notice an error, contact us as soon as possible.
For larger architectural pieces or specialist deliveries, the customer is responsible for providing accurate information about access restrictions, stairs, narrow entrances or any other circumstances that could affect delivery.
Failed or Refused Delivery
If a delivery cannot be completed because the address supplied is incorrect, the recipient is unavailable, access has not been disclosed, or import charges are refused, the carrier may return the item to us.
Where legally permitted, any reasonable additional delivery, storage, return or re-dispatch costs arising from those circumstances may be charged to the customer.
Damage in Transit
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, contact us promptly and retain the item together with all internal and external packaging. We may ask for photographs of the damage, the packaging and the shipping label so that we can assess the issue and, where appropriate, make a carrier or insurance claim.
Nothing in this section affects your statutory rights if goods arrive damaged, faulty or not as described.
Collection & Bespoke Arrangements
Where collection or a bespoke delivery arrangement is offered for a particular item, the details will be agreed with you separately before the order is completed or released.
Contact
Louise Rose Period Glass Ltd
Email: louiseroseperiodglass@gmail.com
Telephone / WhatsApp: (+44) (0) 7935 145852